Who we are

This Privacy Policy applies to the following organisation:

Cherry Tree Therapy Centre Ltd

Registered office
2 Station Parade
Cherry Tree Rise
Buckhurst Hill
Essex
IG9 6EU

Website:
www.cherrytreetherapycentre.co.uk

What personal information we collect

We may collect and process the following personal information:

• Your name

• Contact details (email address, telephone number)

• Information relevant to your enquiry or request

• Information you choose to share when contacting us

We do not hold clinical notes. Clinical records are held by individual therapists.

How we collect your information

We collect personal information when you:

• Contact us with an enquiry

• Complete a form on our website

• Request a call or information about our services

• Opt in to receive marketing or newsletter communications

How we use your information

We use your personal information to:

• Respond to enquiries

• Provide information about our services

• Help match you with an appropriate therapist

• Contact you to arrange or confirm appointments

• Communicate administrative or service-related information

• Send marketing or newsletter communications only where you have opted in

We do not sell or share your data for third-party marketing purposes.

Therapists and third parties

With the exception of our low-cost counselling service, all therapists working at Cherry Tree are self-employed practitioners and act as independent data controllers. Each therapist has their own privacy policy, which we encourage you to review directly.

Where necessary, we may share limited information with a therapist for the purpose of responding to your enquiry or arranging services.

Lawful bases for processing your data

Under UK GDPR, we process personal data using the following lawful bases:

• Consent – where you have given clear permission (for example, contacting us or opting in to marketing communications)

• Contract – where processing is necessary to take steps towards or fulfil an agreement for services

• Legitimate interests – to respond to enquiries, manage referrals, and operate the Centre effectively

• Legal obligations – where we are required to retain information for insurance, safeguarding, or accounting purposes

You may withdraw consent at any time by contacting us.

How we store and protect your information

Personal data is stored securely using password-protected systems and, where applicable, two-factor authentication.

We use the following systems:

• HubSpot – to manage enquiries and opted-in communications

• FreeAgent – for accounting and financial records

• Stripe – where payment processing is required

• SimplyBook  - for room bookings

All systems used are GDPR-compliant.

Data retention

We retain personal data for seven years after your last contact with the Centre, in line with our insurance requirements. After this period, data is securely deleted unless we are legally required to retain it for longer.

Clinical records are retained separately by individual therapists in accordance with their professional and regulatory obligations.

Cookies and analytics

Our websites use Google Analytics to help us understand how visitors use the site and to improve functionality and content. This information is collected in an anonymised form.

We may use cookies that are essential for the website to function and, where applicable, analytics cookies. You can control or disable cookies through your browser settings.

Further details are available in our Cookies Policy.

Your data protection rights

Under data protection law, you have rights, including:

• Right of access – request a copy of your personal data

• Right to rectification – request correction of inaccurate or incomplete data

• Right to erasure – request deletion of your data in certain circumstances

• Right to restrict processing – request limits on how your data is used

• Right to object – object to certain types of processing

• Right to data portability – request your data in a transferable format

There is no charge for exercising your rights. We will respond within one month.

To make a request, contact:
📧  [email protected]

How to complain

If you have concerns about how we use your personal information, please contact us in the first instance.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

📞 0303 123 1113
🔗 www.ico.org.uk

ICO Registration Number: ZA780900