Frequently Asked Questions

We have answered some of the questions we receive about counselling on a regular basis below. If your question is not answered here or you have a question about our other services, please send us an enquiry and we will answer your question as soon as possible.

free counselling

How do I book a session?

Please fill in our contact form. We will then send you a link to a pre-assessment form where we will use the information to match you with the best counsellor or psychotherapist for you.

How much are the sessions?

The cost of sessions may vary all depending on which counsellor you see. We have a limited amount of free and low-cost counselling sessions (£25) available to clients who are on a low income or in full-time education. 
Prices will then vary from £40 – £80 for an individual counselling session, £65 – £95 for a relationship counselling session and £100 for a family therapy session.

Do I need to come to the Centre for sessions?

Cherry Tree Therapy Centre is open for face-to-face sessions, but sessions can be carried out via Zoom or telephone. If a client is unable to come into the Centre, we will consider home visits.

Are sessions confidential?

Confidentiality is of paramount importance within the practice and we fully appreciate that you will be trusting us with sensitive and personal information. We will maintain your confidentiality unless there is a serious risk of harm to you or others, or there is a statutory obligation for us to disclose. Please discuss this further with your individual counsellor to check their confidentiality policy.

How long are the sessions?

Each counselling session is usually 50 minutes in duration. Occasionally, sessions may be extended by your counsellor if needed.

How long does counselling take?

This is a difficult question to answer as sessions are usually open-ended and client led. Low-cost sessions may be limited to 6 sessions. Please speak to your counsellor during your assessment session.

Are the Centres easily accessible?

Both Centres in Buckhurst Hill are located on the ground floor. Unfortunately, we do not have disabled toilet facilities. We appreciate that this is not ideal and offer home visits to clients who would find using the Centre difficult.

How does the Centre handle my data?

Data is kept on a secure system It is a requirement of our insurance policy that client consultation records are taken and retained for a period of five years. These are kept for the purposes of preventing serious harm to you or to others and to protect us in the event of a claim being made against us. Information will only be shared when there is a risk of harm or there is a statutory obligation for us to disclose. For example, in the case of terrorism, drugs trafficking, money laundering or if we are ordered by the courts to disclose information.


Can I book a room at the Centre?

If you are not yet registered with us, email to request more information.  If you are already part of our amazing team, click the link below to book your next slot.  

How much is your room rental?

Our room rental is £13 (off-peak) and £14 (peak) per hour. Block bookings and ad-hoc available.

How do I join the Cherry Tree team?

Therapists that wish to join our therapeutic community will need to register with us first. Email us at to book an appointment to view our consulting rooms.

Do you have any terms and conditions?

Yes, all room rentals are subject to our rental terms and conditions.